BPO & Service Desk

Home/Services/BPO & Service Desk
BPO & Service Desk2020-09-17T11:44:54-07:00

OUTSOURCE TO A TEAM YOU CAN TRUST

Keeping your business running smoothly and addressing issues quickly is critical, and we understand that staffing a scalable 24/7 service desk can be an enormous drain on your time, resources and budget. Our team of dedicated consultants uses a data-driven approach to design the optimal service desk solution for your needs. We leverage best practices to help you scale coverage quickly and cost-effectively and accelerate the resolution of issues.

OUR BPO & SERVICE DESK OFFERINGS

  • 98% Industry Retention Rate
  • Onshore/Offshore & Mix-Shore Delivery

  • 24 x 7 Global Delivery

  • Proven Delivery Experience

  • Cost-Effective Scalability

TURNING DISPARATE DATA INTO YOUR BIGGEST ASSET

With our decades of experience and expertise in the BPO & Service Desk industry, Beyondsoft has developed an intelligence operations tool that uses Analytics, Artificial Intelligence, and Machine Learning. By utilizing BIOPS and combining disparate yet related data sets and putting them into our data model, the tool allows our customers to automate calls to action along with many tier 1 & 2 service desk functions. This reduces error rates and allows our people to provide higher valued support. It also works to mitigate customer impact by drastically lowering outage notification times, provide true end to end reporting, root cause analysis, and complete ecosystem monitoring.

REQUEST A DEMO
SEE HOW WE HELPED

MIXED SHORE, MULTILINGUAL CONTENT SOLUTION

The Microsoft worldwide sales force was going to build a Service Contracting Office (SCO) to facilitate the contracting and negotiation for services deal.

“THANK YOU for all the hard work you’ve put into this project. I’m so pleased with the deep knowledge that you have provided us about our business and the solution that you have produced!”

SUSIE E.

DIRECTOR OF PARTNER MARKETING

“Beyondsoft created FAQs, KB articles and documentation for the Services sales field, worked with over 500 stakeholders and have resolved 17,000+ tickets that focused on legal terms and conditions.”

JAY M.

SENIOR BUSINESS PROGRAM MANAGER

“The Beyondsoft Service Desk team manages 100% of our tickets. This allows the FTE team to move out of the weeds and work on the strategy and execution of the project. Beyondsoft is the partner we were looking for.”

BRAD H.

WORLDWIDE SUPPORT LEADER

Ready to Talk

Go to Top